Join us in shaping a sustainable world for the people and the planet.

At Grale, our vision is a world free from plastic pollution. Plastics are made from petroleum and remain in our environment for thousands of years! By 2050, oceans could have more plastic than fish. We’re on a mission to change that.

🏆 Grale has been named the “World’s Most Innovative Sustainability Startup” among 1,400 companies globally!

🥇 We also won the prestigious “Global Tech Innovator" award, selected from 2,000 technology companies worldwide.

We’re growing our team and looking for an outstanding candidate to join us in our mission!

E-Commerce Associate

The E-Commerce Associate is responsible for overseeing and managing all operational aspects of E-commerce for both Direct-to-Consumer (D2C) and Business-to-Business (B2B) channels, excluding marketing functions.

The E-Commerce Associate is expected to be a proactive problem-solver, ensuring the E-Commerce ecosystem operates smoothly, delivers exceptional customer service, and adapts to evolving business needs.

Main responsibilities include, but are not limited to:

• Ensure seamless execution of E-commerce operations, including order processing, payment systems, and customer-facing processes, while proactively addressing ad-hoc issues as they arise.
• Manage and resolve customer inquiries, complaints, and issues, ensuring high-quality service delivery and maintaining positive customer relationships across D2C and B2B channels.
• Lead initiatives to enhance the overall customer experience, identifying pain points and implementing solutions to improve satisfaction and efficiency across online platforms.
• Proactively identify and implement improvements to internal workflows related to customer service, issue resolution, payment handling, and other E-commerce offerings.
• Troubleshoot and resolve basic automation issues to ensure minimal downtime of automated processes, maintaining operational and service continuity.

Additional responsibilities

• Own and streamline order processing and customer inquiry resolution
• Keep D2C and B2B orders flowing smoothly and quickly resolve customer questions about shipments, returns, payments, or products.
• Enhance customer experience through website improvements
• Improve Internal E-commerce processes
• Maintain and troubleshoot automation systems
• Onboarding customers to system
• Handle customer orders
• Coordinate with 3PL partner regarding logistics
• Other ad-hoc operational tasks

Ideal Candidate
To succeed in the role, we believe that you have the following qualifications:

• 1-3 years work experience in E-commerce
• Shopify or other CMS
• Make.com, Zapier, n8n or similar no-code automation tools.
• Excellent communication skills
• Tech savvy and skilled in working with new tools and AI
• Work proactively and find creative solutions to challenges
• Swedish and English; fluent in speech and writing

We also see that you;

• Can handle and thrive in a fast-paced startup environment while being a doer!
• Are passionate about impact and sustainability
• Are proactive and independent and take own initiatives and execute and deliver on them to achieve great results
• Are curious to learn new areas and ways of working and improve while realizing your full potential

What you get

• Free daily breakfast, free coffee/tea and fruits through the office provider
• Access to gym and health activities through the office provider
• Wellness grant
• Weekly fun “After work”
• The unique experience of working with the founder team featured on the prestigious "Forbes 30 under 30" list and “Prince Daniel Fellowship”
• Once-in-a-lifetime opportunity to transform an industry globally, do meaningful work and contribute to a sustainable future
• Opportunity for professional and personal development
• Working in beautiful and modern office space

Interested?

This is a once-in-a-lifetime opportunity! We are interviewing continuously with the aim of filling the position as soon as possible. Apply today!